The competition in the broker space is heating up, and as the Envoyage annual conference gets underway in Queenstown, Flight Centre Travel Group’s overarching indepdendent brand is confident of its progress and evolution of the Envoyage network.
Backed by the might of FCTG, Envoyage New Zealand general manager Jason Buckley says ‘Envoyage is not just growing; it’s evolving amid an environment of deliberate change’. “In a dynamic travel landscape, we’ve navigated a year of significant transformation, including some anticipated member transitions,” says Buckley addressing some changes to its broker base. “This member movement allowed us to sharpen our focus as we strategically invest in the future.”
. . . Attuning
With a focus on fostering a forward-looking community of entrepreneurs, Buckley says its commitment to its members remains ‘stronger than ever’. “The past year has proven that growth doesn’t always look linear; sometimes, it’s about refining our community to be future fit,” he adds. “By embracing change and focusing on empowering our independent entrepreneurs through support and innovation, Envoyage is not just surviving, but thriving.”
. . . Progress
Envoyage now has 270 travel professionals in its group and as new members join, Buckley says it highlights the ‘continued appeal and the strength of our value proposition’. “Our strategic investments in technology, including a new air marketplace, a purpose-built digital ecosystem, ‘Home’ and a transition to a single operating platform have seen a focus on streamlined operations and enhancing the member experience.” Cutting-edge marketing tools are also said to have directly correlated to increased sales for its members. In addition, new roles including a member success manager and a TMG community manager ‘underscore our dedication to personalised support and fostering a vibrant, connected community’, he adds. “We’re building a resilient and forward-thinking network, proving that strategic evolution is the true path to long term sustainable success.” There are more than 200 delegates, including 70 supply partner representatives, at the ZQN conference. “The event is not only about member connection, but also about fostering strong supply partnerships,” adds Buckley.
