Air New Zealand is investing in Artificial Intelligence, via a partnership with OpenAI, in a bid to boost efficiency.
The collaboration, said to be the first of its kind in New Zealand, marks a major milestone in the airline’s digital journey says the carrier’s chief digital officer Nikhil Ravishankar. “It helps us solve problems faster, serve our customers better, and reimagine how work gets done,” he explains. “By working directly with OpenAI, we not only access leading-edge technology but we also shape how it’s used in the real world.”
. . . AI’s Uses
As for how NZ will use OpenAI technologies, the early steps include rolling out a version of ChatGPT called Companion AI to all corporate team members. The carrier will also use Generative AI to enhance both customer and employee experiences, and is looking into how data-driven insights can help employees make more informed operational decisions. Implementation of OpenAI’s technology is already underway, with its md international Oliver Jay saying he is already impressed with how quickly NZ has built over 1500 Custom GPTs to introduce efficiencies to internal workflows. “Their focus on innovation and responsibility shows how the aviation sector can adopt advanced tools in practical ways that deliver value for both employees and customers.”
