Emirates is clarifying how agents can process refunds under its rebooking policy, and how to calculate how much to refund.
For round trip flights where the outbound sector has been flown, agents may refund the unused inbound coupons, this calculated using the unused NUC value, Q-surcharge and any unused refundable taxes, with commission deducted from the refundable balance where applicable.
If the outbound is unused and the ticket was reissued for inbound flights only, follow the same process and refund the exchanged coupons in the GDS or in BSP as Refund Notice (RN).
In cases where intermediate flight segments have been used as part of a fare component and proration is required, submit the refund request through BSP Link (RA) for processing.
For fully unused tickets, refund in accordance with the INVOL refund policy in the GDS or as RN in BSP Link, ensuring that when using the latter all fare amounts and taxes claimed are accurately calculated. If tickets fall within the INVOL policy, use waiver code ‘INVOL REFUND’.
. . . EMDs
For electronic miscellaneous documents (EMDs) issued towards Dubai Experience (DEX) payments, agents are advised to cancel the ancillary booking with the DEX team and to submit the refund using the payment EMD through BSP Link, including the DEX reference in ‘Tourcode’ and refund EMD number if issued by the DEX team.
For paid seating EMDs, refunds may only be processed via the GDS/BSP link once the associated ticket is in FLWN or in REFUND status, and that all refunds submitted as RN in BSP link must also be e-mailed to NZBSP@Emirates.com with the RN numbers so EK can update respective coupon status to ‘REFND’.
RA’s received which can be processed as an RN or GDS refund will incur an airline handling fee of $100 per document. See HERE.
